Refund policy
Return & Refund Policy – Aliha Cosmetics
At Aliha Cosmetics, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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You must provide proof of purchase (order number or receipt).
For hygiene and safety reasons, some beauty and cosmetic products cannot be returned if they have been opened or used.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
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Your order number
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Clear photos of the product
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Clear photos of the package
We will review the issue and, if approved, arrange a replacement or refund.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If your refund is approved:
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Your refund will be processed within 5–7 business days.
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Refunds will be issued through the original payment method or bank transfer, where applicable.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your payment provider or bank.
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If the issue persists, contact Aliha Cosmetics for assistance.
Return Shipping
Customers may be responsible for return shipping costs unless the product received is damaged, defective, or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact Aliha Cosmetics through the contact information provided on our website.