Refund policy
Return & Refund Policy – Flicka
At Flicka, we value your trust and strive to provide high-quality beauty and cosmetic products. If you're not fully satisfied with your purchase, we're here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging.
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The product must not be damaged or tampered with.
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Proof of purchase (order number or receipt) is required.
Note: Due to hygiene and safety reasons, we do not accept returns on opened or used cosmetic products.
Refunds
Once we receive and inspect your returned item:
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We will notify you about the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days.
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The amount will be refunded to your original payment method.
Exchanges
We only replace items if they are:
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Defective
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Damaged during delivery
If you received a damaged or incorrect product, please contact us within 48 hours of delivery.
Non-Returnable Items
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Opened or used beauty/cosmetic products
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Items purchased on sale or discount (unless damaged)
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Personal care items for hygiene reasons
Return Shipping
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Customers are responsible for return shipping costs.
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Shipping charges are non-refundable.
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We recommend using a trackable shipping service.
How to Request a Return
To initiate a return or refund request, please contact us:
📧 Email: info@flickaa.store
Include your:
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Order number
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Product details
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Reason for return (with photos if applicable)
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your payment provider
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If still not received, contact us at info@flickaa.store
Thank you for shopping with Flicka — your beauty, our priority 💖